Making the Difference: The Critical Success Factors for Diversity Management

By Grethe Van Geffen.

Published by Diversity in Organizations, Communities & Nations, a book imprint by Common Ground Publishing

Format Price
Book: Print $US40.00
Book: Electronic $US15.00

Once upon a time organisations could work with employees who all looked like Mister Average. Their life style, values, expectations and working ways were predictable; it was easy to recruit and reward them. Managers that were able to manage Mister Average, were able to perform 90% of their business timely and effectively. However, Mister Average doesn’t exist any more. A great diversity of employees have made their entrance into the organisations of the 21st century.

Organisations find it difficult to make the change from 'general' management to diversity management. Where to start and what actions will show the best effect? The secret of success lies not in a scattered approach but in structural policies.

This book presents the methods and tools to work on structural policies, based on the ten critical success factors of diversity management. Readers will gain the most recent insights and find the way to set priorities and seize the opportunities that diversity offers – when it is managed well!

Keywords: Diversity, Management, Organisations

Book: Print (Paperback). Book: Electronic (PDF File; 1.975MB). Published by Diversity in Organizations, Communities & Nations, a book imprint by Common Ground Publishing.

Dr Grethe Van Geffen

Managing Director, Seba cultuurmanagement bv, Amsterdam, 1014 BA Amsterdam, The Netherlands, Netherlands

Grethe van Geffen is founder (1997) and managing director of Seba culturemanagement bv, experts in culture & diversity. She published several books and over fifty articles about diversity and held workshops and presentations in over ten countries. The Dutch version of this book is used already by many organisations as a concrete guideline how to implement diversity in daily practices.


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